Business Process Innovation and Cloud Computing

Business Process Management

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bpm Authors: Astadia CloudGPS, Elizabeth White, AppNeta Blog, Suresh Sambandam, Laureen Fagan

Related Topics: Business Process Management

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What is BPM? | @CloudExpo #DevOps #BPM #Microservices

BPM is neither task management or project management

Every so often, you’ll see us refer to a term called BPM on the blog. BPM stands for Business Process Management.

BPM is the process of analyzing and improving business processes to create a more efficient and effective organization.

Okay, so what is a business process?

A business process is any sequence of events or tasks that must be performed for a business to operate. For example, a customer’s purchase resulting in a delivery is a key business process that exists in all for-profit organizations.

So, wait, is this like task management with Trello and Asana?

Not really. Task management is about handling or organizing a set of activities that arise out of a project. These projects are often one-time and non-repeatable. When these projects are well-organized like in a construction project, a project management software like ‘Microsoft Project’ is used. Trello and Asana are good for managing tasks from ad-hoc projects.

BPM is neither task management or project management (although it can occur within a project context). BPM is focused more on repetitive ongoing processes that follow a predictable pattern.

Isn’t that what checklists are for?

Some processes are simple enough to use a checklist, but BPM comes in when things get a little more complex. Checklists are about not forgetting certain tasks; BPM is about doing a step in a process at the right time.

BPM is often used when…

  • Processes need to be updated frequently (i.e. regulatory compliance changes)
  • Processes span across multiple people, regions and business units
  • Processes involve the use of different software (i.e. Accounting, CRM and HR)
  • A process needs the capability of being overridden manually from time to time
  • Processes that can involve exceptions

Okay, that sounds a little more complex.

No kidding. BPM provides a lot of value to companies. It reduces human error, decreases miscommunication, digitizes manual processes, and moves the responsibility of completing a process from humans to a program.

So it’s a lot of technology and software, right?

Usually, yes. BPM Software can get quite complex. There are many options, but the most sophisticated ones often require special certification to implement and manage. The software can help in mapping, creating, analyzing, monitoring, and improving processes.

Sounds like it’s going to cost a lot of money.

Yup. A typical project requires licensing the BPM Software, hiring a consultant to set it up for you, and training your staff. Costs can easily range from $250,000 to $500,000, and that isn’t including the amount of time your internal team needs to spend to create and modify the processes.

Okay, see you later.

Wait! KiSSFLOW is a BPM Software that is priced at just $3/user/month.

That’s ridiculous. How are you making any money? What’s the catch?

We did three things. First, KiSSFLOW is designed for the 99% of business processes that are straightforward and easy to draw out on a napkin. The software platform you need for these processes doesn’t have to be so heavy-duty.

Second, we made the process design so stinking easy that you would never need to pay for a high-priced consultant to set it up for you. We’re always just a simple call away, but most users are able to create their own workflows without any help.

Third, we made it try-and-buy. This means we removed a ton of costs related to selling that is often loaded into the price. We make good software. You try it. If you like it, you buy it. All the money we save in reduces sales costs are passed on to you.

…and, just for kicks, we still put in all the awesome data-tracking features the high-priced options have.

Well, that’s nice!

Glad you thought so. Why don’t you give it a try? There’s a free 14-day trial. Pick a process that has been hard to automate in your company and see how easy it can be.

The post What is BPM? appeared first on KiSSFLOW.

More Stories By Suresh Sambandam

After an initial entrepreneurial stint for three years at the age of 19, Suresh Sambandam went on to work at Hewlett-Packard. Later, Suresh joined Selectica and rose to senior position, as Director of e-Insurance product division in a short-span. The e-Insurance division and its products were later acquired by Accenture. Suresh is a technocrat specializing in product engineering with expertise in software architecture for complex enterprise applications, inference engines, configuration engines, rule-based computing and enterprise middleware. He has applied for multiple patents. Suresh is passionate about entrepreneurship, technology startups and spends a significant amount of personal time in the start-up ecosystem in Chennai. Suresh is a member of the National Council for Emerging Companies Forum and also a core committee member of Product Forum at NASSCOM. He also does mentoring for budding entrepreneurs at IIT Bombay, E-Cell. Suresh is a regular speaker at various industry forums & academic institutions.

Suresh is the Founder & CEO of OrangeScape. OrangeScape is a platform (PaaS - Platform as a Service) to develop process oriented business applications that can be deployed "On Cloud" and "On Premise". OrangeScape supports platforms like Google App Engine and Microsoft Azure as cloud deployment option and Microsoft .Net and J2EE as on-premise deployment options. OrangeScape has 50+ customers including global brands like Unilever, Citibank, Pfizer, AstraZeneca, Fullterton, etc. OrangeScape in the only Indian company has been featured in the PaaS research reports of Forrester and Gartner. OrangeScape has been featured as 'India's Rising Tech Stars' by Forbes(US) magazine. OrangeScape was showcased as one of the 3 emerging product companies in India by Nasscom and was also awarded 'Top IT Innovations' for 2 consecutive years.